Candle Care | Faqs

Candle care 

Did you know that soy wax has a memory ?

When you light your soy wax candle, you should burn it for at least 3 to 4 hours or until a full melt pool is achieved. (Wax is fully melted across the entire top of candle). We do this to give the wax a memory of how to burn effectively each time, after the 1st initial burn.

If a soy wax candle isn’t given a proper memory (full melt pool) in its initial burn, it will cause your candle to burn in a tunnel down way, causing poor scent throw and wasted product on the sides of jar.

Another important factor for clean burn is that candle wicks should be trimmed to approximately 1/4 inch before every use. You should try NOT exceed your candle burn time more than 4 hours at a time without trimming the wicks (read more about this in FAQ’s). If you wish to burn it longer you should extinguish the candle, let the wax resettle to solid state and then trim the wicks carefully and relight your candle.

Be careful not to trim your wick too short or the flame will drown in the wax.

Want less smoke when extinguishing your candle?

Extinguish the wick by dipping it in the wax. Use a specialty wick dipper, skewer or any other non-flammable long item to dip the wick in the wax pool. Be sure to straighten the wick afterwards so it’s ready for the next session.

Remember, NO candle can be completely soot free, but a properly made soy wax candles create less soot than traditional paraffin wax candles.

If you are experiencing soot with our soy wax candle, make sure this wick is trimmed, the wax pool is free of debris and the candle is in a draft free spot.

Discontinue candle use when only ¼” of wax remains in the container.




Why do you use soy wax?

Staying true to our ideologies of Eco-friendly products only, we use soy wax for a number of reasons. Soy wax is natural, renewable, non-toxic, biodegradable and burns longer and at a cooler temperature than paraffin wax. With soy wax being natural, it does not contain toxins that are carcinogenic!

On the other hand paraffin wax is derived from petroleum which is fossil fuel, a non-renewable resource. Paraffin wax contains toxins such as toluene and benzene, which are known carcinogens.


How do I know if my candle is made with Soy wax?

Soy wax tends to look creamy and soft, sometimes with subtle white discolorations and unique natural markings on the surface of the candle. Paraffin wax has a transparent texture, sometimes with dark discolorations and bubbles or craters on the top.


Why should I keep trimming the candle wick?

When you do not trim the wicks properly, the wick gets too long and it cannot draw wax all the way up to the top of the wick. Therefore, the wick itself will start to burn. Even with our 100% cotton wicks and petrochemical-soot free Soy Wax, you will see some soot if your wicks start burning themselves.

So keep those wicks properly trimmed and your candle will burn petrochemical-soot free!!


How often should I trim the wicks?

The wicks should be trimmed to a 1/4 inch every time before you light your candle.The best option is to use a candle wick trimmer, alternatively you can even use a scissor.

The candle wick trimmer is a specifically designed to reach deep down inside the candle jar and to catch the broken off wick so it does not fall into the candle wax.


What happens if I forget to trim the candle wicks?

While we have designed our candle to burn cleanly and our wicks are designed to be self-trimming while they burn, there is still some amount of care that needs to be taken by you, we still strongly  recommended that you trim the wick before each use to achieve optimal clean burn.

However in case you forget to do so, you might notice some or all of the following

  • Soot coming out of the wicks when you relight the candle
  • The wicks mushrooming excessively
  • In some rare cases excessively large flames (industry standards are approx. 0.5 to 1” flame ht.)

It is recommend that if you notice any of the above, then you should extinguish the candle, let the wax resettle to solid state and then trim the wicks carefully and relight your candle.

Note - that there will also be excessive smoke when you extinguish the candle to trim the wick; this is due to the carbon build up in the wicks from previous burns.


Why do you use two wicks in your candles?

Dual wicks offer a cleaner and more efficient burn, create better fragrance effusion and offer double the ambiance created by their glow.


What is your candle wick made of?

All of our candle wicks are constructed from all natural ring-spun cotton. They 100% zinc, lead, or any other metals free. All of our pre-tabbed candle wicks have a natural wax coating to provide a cleaner and more efficient burn.


What do you use to fragrance your candles?

All Our Fragrance oils are specially formulated for Candles and made from Natural oil extracts. All our fragrance oils which we use are 100 % Phthalate and Paraben Free and contain NO alcohol so the fragrance last longer.


Why doesn't my candle look perfect?

With soy wax being natural, every candle behaves slightly different when it is made.  A perfect Soy wax candle tends to look creamy and soft, sometimes with subtle white discolorations and unique natural markings on the surface of the candle. This is not a flaw in the candle but a characteristic of soy wax. Sometimes it may also look like small bubbles and is a completely natural feature, also known as wet spots and are common in hand poured candles and are caused by the shrinkage as the wax cools inside the glass. Some of the wax pulls away from the glass and some sticks to it.This in no way affects the burning experience, your candle will still smell amazing and burn beautifully!


Why am I seeing soot on my jar or from the wick?

A small amount of soot is a normal by-product of burning, whether it’s cooking on the stove, burning a fire, or a candle. It is not toxic. You can dramatically diminish the amount of soot given off by keeping the wicks trimmed short. In fact, you can diminish it so much that you won’t even see it.

Interestingly enough, if you keep the wicks trimmed on a paraffin candle you will always see black soot on the jars and in your house because again this is petro-carbon soot.

So in short, if you are seeing soot on your jars you are not keeping your wicks trimmed short enough.


Why am I seeing smoke come out of the wicks when I extinguish my candles?

When you blow out a candle, the top of the wick remains extremely hot. You can see its incandescent glow for seconds after the flame is gone. It is still hot enough to vaporize wax and also to continue reacting with oxygen in the air via a flame less burning process, the blackened wick tip is effectively a piece of charcoal. Hence it is important to keep trimming the wick prior to each use.

Smoke that comes out of extinguishing soy wax candle is much lesser then compared to paraffin wax candles.

Did you know the correct way to extinguish a candle is by dipping the wick it in the wax.

Use a specialty wick dipper, alternately you can use a skewer or any other non-flammable long item to dip the wick in the wax pool. Be sure to straighten the wick afterwards so it’s ready for the next session.

Watch this video to help you.


 How many candles do i need to burn for the aroma to cover my house?

We have made a room size guide for each of the sizes of our jars to make your decision easy, but this is just a reference point, a lot will depend on variable factors of how the candle is burnt, drafts, open spaces etc.

Room Size Guide

Our Large jars have a fragrance throw of approximately 500 to 550 sq.ft.  (suitable for large living rooms, master bedrooms, etc.)

Our Medium jars have a fragrance throw of approximately 250 to 300 sq.ft. (suitable for living rooms, bedrooms, etc.)

Our Small jars have a fragrance throw of approximately 150 to 200 sq.ft. (suitable for washrooms, hallways, etc.)

Keep in mind that some fragrance by the virtue of its nature have a mild scent throw, it does not mean that the candle is improper. Also everyone capacity of sense of smell is different than others. If you prefer a more heavy scent throw, we recommend you burn multiple candles (at opposite corners of the room) at the same time. You can choose different or same fragrance candle. It best for you to test and determine what works well for you.


What standards do you follow while manufacturing your candles?

We try to follow the guidelines provided global standard for candle manufacturing provided by ASTM , RIFMIFRA for safety and purity, in the candle industry. 


Do you offer bulk discounts or wholesale for retail price?

We offer bulk discounts for gifting’s for weddings, corporate, parties etc. against an m.o.q (minimum order quantity).

We have wholesale pricing for stores that are looking to sell our candles. Please e-mail us with your business website or contact details and we get in touch with you.

For any further details, quotations, order size etc. please contact us at and we will be happy to assist you.


What is your shipping policy?

For information on shipping 


What are your cancellation ,return and refund policies?

For information on cancellation & refund 


Still have a question?

We are happy to answer any other questions that you may have regarding your purchase, you may contact us using the information below.