Cancellation & Refund

Cancellation

All Products once purchased, cannot be cancelled, returned or exchanged, except products which get damaged in transit.

 

Return

If you notice that the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9619749241 (between 11 am and  6 pm) or email us at info@theshapetheory.com mentioning your Order ID.

In case, you receive a damaged product, please contact us within 3 working days of receipt of such product.

The shape theory shall verify the authenticity of all complaints. The shape theory reserves the right to reject your claim and/or take legal actions against you and you will be solely liable for all costs incurred by us in this regard you’re your complaint/claim is frivolous or baseless. However, in the case of transit damage, it rests solely at the discretion of the shape theory to process any replacements on a case-by-case basis. If you have received a Product that has been damaged in transit, please get in touch with us within 3 working days and email us photographs along with the order number and a copy of your invoice.

For acceptance of return of any Products due to damages in transit, you are required to comply with the following

Please notify the shape theory of receipt of a damaged/defective Product within 3 working days of delivery to you. If you are unable to do so, the shape theory shall not be held liable to replace/refund on the order

Products should be returned in its original packaging along with all the original labels, instructions and invoices etc.

Products must not be used

You will be required to dispatch the product using a reputed courier in your area within seven (7) days from receipt of such notice. Courier freight charges will be reimbursed to you in form of a credit note in such form as is determined by the logistics team upon prior consultation with the shape theory

The return package should be adequately packaged so that there is no further damage of products during transit

The returned products are subject to verification and checks by the shape theory in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, no replacement or refund request will be entertained and you will be required to bear the shipping costs for the product.

These conditions will not apply to products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery

If a product returned is duly accepted by the shape theory, the value of such product, as originally paid by you will be refunded to you. Refund will be processed based on the mode of payment decided by the shape theory or the approved payment gateway will credit your refunds directly into your debit/credit card or online account, provide you with a cheque or issue you a credit note in this regard.

 

Refund

Orders paid online will be refunded within 21 working days through the online account or via cheque, or credit note (if requested by you) depending on the then current circumstances as determined by the shape theory. For Cash on Delivery payments, you will be provided with a refund cheque or cash or net banking. Delivery time of the cheque is subjected to courier partner and we will not be responsible for any delays from their end.

Kindly note that if any product can be repaired, the shape theory will get the same repaired and send it back to you.

 

Contacting us

If there are any questions regarding this terms and conditions, you may contact us using the information below.
info@theshapetheory.com

 

By using this website or ordering products from this website you agree to be bound by all of the terms and conditions of this agreement.

If you do not agree with the cancellation and refund terms, please do not access the website for any purchase.